Customer Service
One of the most used automations by businesses on WhatsApp in 2023 will be customer service. Customer service teams have benefited Uruguay WhatsApp Number Database from automations to resolve simpler, frequent issues and allow agents to handle complex ones. For example, mobile phone companies help their users resolve common questions such as payment dates or payment methods.
Onboarding
When using a new online service, we always go through a registration process, and depending on the service, this process can be simpler or more complex. Many companies have opted to make onboarding more complex through the most widely used messaging platform in Latin America. Uruguay WhatsApp Number Database allows companies like Rappi to onboard new delivery drivers through a WhatsApp automation that validates their data, thus increasing onboarding rates and lowering the cost per onboarded delivery driver. Additionally, they can directly contact customers who haven't completed onboarding through the same channel to further increase conversion rates.
Lead Qualification
Sales teams have also benefited from the automations that companies have begun to use in recent years. Lead scoring is another automation that has gained significant traction due to the time it saves sales teams. A specific example is the "Click 2 WhatsApp" Facebook/Instagram ads. In this case, when clicking on an ad, the customer is directed to a WhatsApp conversation (instead of a landing page). With Threads and other platforms, you can automate the initial customer profiling process and, if you wish, even send it directly to your CRM before they speak with an advisor.
Service quote
Some companies have managed to automate their quoting processes using a Uruguay WhatsApp Number Database chatbot, as the cost of their services depends on a few customizable variables. Users can enter this information via WhatsApp, and the system responds with a price tailored to the user. It can even be generated in PDF format with more advanced API integrations.